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Elastix Support Subscription - Standard Level

Availability: In stock

$1,165.00
OR

Quick Overview

ATTENTION: By acquiring this product you agree to have read and accepted our Certified Support terms and conditions. Click here to see them or go to: http://www.elastix.com/en/certified-support-tac/


PaloSanto Solutions is pleased to offer Elastix Support Subscriptions directly from our team of Certified Elastix Professionals.


Elastix Support Subscription applies for any case or incident in an Elastix Server, already in production, that needs online and remote support. Our team of Engineers will solve problems related with the Elastix solution or with the interoperability of any Elastix Certified Hardware installed in your server. This support includes solutions derived from Elastix and developed by PaloSanto Solutions like our Elastix Call Center Module.


This service covers a server with an official Elastix ISO installed.


Elastix Support Subscription - Standard Level

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Elastix Certified Support Subscription

A valuable investment for your Elastix server

Thinking about the need of keeping communications available at all times, we have designed a structure of support subscriptions that will allow you to solve unexpected problems that may occur in your Elastix Unified Communications Server in Operation. 

Elastix Support Subscription applies for any case or incident in an Elastix Server, already in production, that needs online and remote support. Our team of Engineers will solve problems related with the Elastix solution or with interoperability of any Elastix Certified Hardware installed in your server. This support includes solutions derived from Elastix and developed by PaloSanto Solutions like our Elastix Call Center Module.

All of our support Staff is integrated by senior engineers accredited by the ECE certification (Elastix Certified Engineer).

Our year subscription plan include 3 levels for a wide range of needs, enabling your company to have prompt resolution of technical problems.

Elastix Support is provided through Web Chat that can be accessed at:
Chat Support Access

ATTENTION: By acquiring this product you agree to have read and accepted our Certified Support terms and conditions. Click here to see them or go to: http://www.elastix.com/en/certified-support-tac/

Subscription plans comparison

Plan Features 
Standard Advanced Supreme
Hours of support 10 20 30
Attention hours 8x5 8x5 24x7 
Phone support No Yes Yes
Chat support Yes Yes Yes 
Email support Yes Yes Yes
Remote troubleshooting Yes Yes Yes 
SLA 4 hrs.  4 hrs.  3 hrs.*
4 hrs.
Preventive audits of server per year 2 2 4
Elastix Monitoring Service® plan included Basic Premium Premium
Elastix installations monitored** 1 Up to 2 Up to 4
Priority over standard hourly based support Yes Yes Yes
Plan duration 1 yr. 1 yr. 1 yr.
Supported Languages English / Spanish

* 3 hrs. inside 8x5 time - 4 hrs after normal attention hours (9h00 to 17h00 UTC-5 timezone).
** Additional fees per equipment covered. Each additional equipment includes its own audits.