Elastix Certified Support Subscription
A valuable investment for your Elastix server
Thinking about the need of keeping communications available at all times, we have designed a structure of support subscriptions that will allow you to solve unexpected problems that may occur in your Elastix Unified Communications Server in Operation.
Elastix Support Subscription applies for any case or incident in an Elastix Server, already in production, that needs online and remote support. Our team of Engineers will solve problems related with the Elastix solution or with interoperability of any Elastix Certified Hardware installed in your server. This support includes solutions derived from Elastix and developed by PaloSanto Solutions like our Elastix Call Center Module.
All of our support Staff is integrated by senior engineers accredited by the ECE certification (Elastix Certified Engineer).
Our year subscription plan include 3 levels for a wide range of needs, enabling your company to have prompt resolution of technical problems.
Elastix Support is provided through Web Chat that can be accessed at:
Chat Support Access
ATTENTION: By acquiring this product you agree to have read and accepted our Certified Support terms and conditions. Click here to see them or go to: http://www.elastix.com/en/certified-support-tac/
Subscription plans comparison
|Hours of support||10||20||30|
|SLA||4 hrs.||4 hrs.||3 hrs.*|
|Preventive audits of server per year||2||2||4|
|Elastix Monitoring Service® plan included||Basic||Premium||Premium|
|Elastix installations monitored**||1||Up to 2||Up to 4|
|Priority over standard hourly based support||Yes||Yes||Yes|
|Plan duration||1 yr.||1 yr.||1 yr.|
|Supported Languages||English / Spanish|