Manufacturer Support

A valuable investment for your Elastix server

Thinking about the necessity of keeping communications available at all times, we have designed a structure of support subscriptions that will allow you to solve unexpected problems that may occur in your Elastix Unified Communications Server in Operation. 

Elastix Support Subscription applies for any case or incident in an Elastix Server, already in production, that needs online and remote support. Our team of Engineers will solve problems related with the Elastix solution or with interoperability of any Elastix Certified Hardware installed in your server. This support includes solutions derived from Elastix and developed by PaloSanto Solutions like our Elastix Call Center Module.

All of our support Staff is integrated by senior engineers accredited by the ECE certification (Elastix Certified Engineer).

Our year subscription plan include 3 levels for a wide range of needs, enabling your company to have prompt resolution of technical problems. The following table shows the features of the Supreme Level:

• Elastix Servers: Up to 3


• Hours of Support: 30


• Phone Support: Yes


• Chat Support: Yes


• Email Support: Yes


• Remote Troubleshooting: Yes


• Attention hours: 24x7


• Initial Response Time - SLA: 3 hours (On 8x5 time) - 4 hours (On 24x7 time)


• Monitoring of Equipment: Yes


• Preventive Audit: Quarterly


• Priority over standard hourly based support: Yes


• Attention on holidays: Yes


• Supported Language: English / Spanish

This service covers a regular installation of an Elastix ISO.

Click here for Terms and Conditions. 

If you need more information please contact us and we will assist you choosing the best plan for you.