Welcome to our online store!

Customer Service

Store Hours
  • Customer Service is available from 09h00 to 17h00 CST (- 5 GMT Ecuadorian Time).
  • Store hours and Elastix Web Chat Support 8x5 service are performed in this range.
  • Exceptions include only Elastix Web Chat Support 24x7.
Elastix Support
Online Courses

Online courses are open with a minumum of 5 students enrolled. If the number of students is not complete, PaloSanto Solutions will re-schedule a new start date

Please review all information available before purchasing an online course.

Elastix Certification Program

  • All orders are shipped within 2-3 business days after payment is received. Exceptions are described if necessary at the product description
  • Orders will be processed at store hours, with the exceptions described
  • Different brands may arrive on different dates.
Warranty & Returns

PaloSanto Solutions warrants its products, if properly used and installed, to be free from defects in material and workmanship for a period of time detailed in the product invoice from the date of PaloSanto's invoice. This Warranty is limited to Hardware produced by PaloSanto Solutions only, for hardware produced by other manufacturer you must refer to the manufacturers warranty policies

Any product that is found to be Dead on Arrival (DOA) within 15 working days from the date of purchase will automatically be eligible for an RMA (a Spanish version can be found here). In order to qualify for Return the following conditions must be met:

  • To apply for our return policy product MUST be returned in the original manufacturers packaging/box including, but not limited to, the product, all manuals, cables, CDs, and components.

New In Box Returns:
Products where the manufacturer packaging is unopened can be returned within thirty (30) days of delivery. New in box product returns will be charged a 15% restocking fee. Refunds are generally issued within 3 - 4 weeks. Shipping charges are not refunded.

Non-Returnable Products:
Under these circumstances products are not returnable to: Products that have been removed from the manufacturer packaging; Returns by disagreement with the factory installed software on products. Most of our software products include a free or a complete version to test the software before purchasing. This trial software is to be used to evaluate the performance and features of the software product; Products that have been password protected; Force Majeure: Products damaged from lightning, flood, fire, electrical, water and other "acts of god" are not returnable; Special order items ordered over the phone. Elastix Addons. The sales representative will inform the customer if it is a special order item and the customer will receive written notice before the order is processed; Products that are not returned within thirty (30) days of delivery. 

Please refer to our Warranty Policy for a complete list of details; a Spanish version can be found here.

Order Cancellation

Hardware: A Customer may cancel an order prior its shipment. PaloSanto Solutions will refund the initial payment minus a penalty of 6%, in order to cover all costs related to verification of initial payments.

Training: A Customer may cancel an order prior to the beginning of any event. PaloSanto Solutions will refund the initial payment minus a penalty of 6%, in order to cover all costs related to verification of initial payments.

Software & Support: A Customer may cancel an order prior to starting a subscription contract or any development project. PaloSanto Solutions will refund the initial payment minus a penalty of 6%, in order to cover all costs related to verification of initial payments. This Cancellation does not apply to Web Chat Support.

Yearly Subscription Plans: The subscription is valid from the moment the customer performs the checkout and successfully performs the payment. After this time, the agreement and the code will have a duration of one year.The customer might request a refund on a subscription purchase up to thirty (30) days from the date of purchase of this product, with a 6% fee that will be retained by the credit card payments entity, this value is not related to Palosanto in any way and its part of the refund process.

Privacy Policy
The purpose of this policy is to explain how we handle information we collect from you during your visit to our web site. It is important to keep in mind that we do not collect personally-identifiable information (name, address, e-mail address, social security number, or other unique identifiers) on our web site unless we specifically advise you that we are doing so. When you visit our web site to read pages or download information, we automatically collect and store the following non-identifying information:
  • The Internet protocol (IP) address from which you access our web site. An IP address is a unique number that is automatically assigned to the computer you are using whenever you are surfing the web
  • The type of browser, such as Netscape or Internet Explorer, and operating system, such as Windows 98 or Linux, used to access our site
  • The date and time our site is accessed, for the purpose of monitoring demand
  • The pages visited, for the purpose of improving the usefulness of our web site by providing helpful links and removing pages that are not read
  • The last site you visited, if that site contained a link to a Census Bureau web page, which indicates how you found this site

We could maintain the above information in system logs. We use this information to make our site more useful to visitors by learning the number of visitors to our site, the number of pages served, and the level of demand for specific pages. We do not track or record information about identifiable individuals and their visits.

Conditions of Use
You browse this site and your use of the service is at your own sole risk, and Elastix Store is not liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to or use of this site or any information contained therein. All other trademarks, service marks and logos used in this Site are the trademarks, service marks, or logos of their respective owners.