• Customer Service is available from 09h00 to 17h00 CST (GMT -5).
• Store hours and Elastix Web Chat Support 8x5 service are performed in this range.
• Exceptions include only Elastix Web Chat Support 24x7.

• Elastix Support is provided through Web Chat that can be accessed at:
• Chat Support Access
• For considerations and policies about our support please visit any of the following links:
• Elastix Paid Support - English
• Elastix Paid Support - Spanish

• All orders are shipped within 2-3 business days after payment is received.
• Order will be process at store hours, with the exceptions described
• Different brands may arrive on different dates.

PaloSanto Solutions warrants its products, if properly used and installed, to be free from defects in material and workmanship for a period of time detailed in the product invoice from the date of PaloSanto's invoice. This Warranty is limited to Hardware produced by PaloSanto Solutions only, for hardware produced by other manufacturer you must refer to the manufacturers warranty policies

Any product that is found to be Dead on Arrival (DOA) within 15 working days from the date of purchase will automatically be eligible for an RMA. In order to qualify for Return the following conditions must be met:

• To apply for our return policy product MUST be returned in the original manufacturers packaging/box including, but not limited to, the product, all manuals, cables, CDs, and components.
• Please refer to our Warranty Policy for a complete list of details

• The Internet protocol (IP) address from which you access our web site. An IP address is a unique number that is automatically assigned to the computer you are using whenever you are surfing the web
• The type of browser, such as Netscape or Internet Explorer, and operating system, such as Windows 98 or Linux, used to access our site
• The date and time our site is accessed, for the purpose of monitoring demand
• The pages visited, for the purpose of improving the usefulness of our web site by providing helpful links and removing pages that are not read
• The last site you visited, if that site contained a link to a Census Bureau web page, which indicates how you found this site

We could maintain the above information in system logs. We use this information to make our site more useful to visitors by learning the number of visitors to our site, the number of pages served, and the level of demand for specific pages. We do not track or record information about identifiable individuals and their visits.